Skip to main content

Channels

Channels are used to connect your ToothFairyAI workspace to 3rd party communication platforms. Agents can then be configured to listen to these channels and both send and respond to messages.

ToothFairyAI supports the following channels:

  • SMS
  • WhatsApp
  • Email
  • Linkedin (Coming soon)

The supported 3rd party communication platforms are:

  • Twilio for SMS
  • Twilio for WhatsApp
  • SendGrid
  • Whatsapp via Meta
  • SMS magic - Enterprise only
  • SMS magic via Salesforce - Enterprise only
  • Amazon SES - Enterprise only

Once 3rd party comunication platforms are connected to your ToothFairyAI workspace, you can use them in your agents under the section Agent channels

The Agents channels functionality is available only for Chat agents.

Channels can be created and or edited from the following menu: Settings > Channels > Create

Create a channel​

  1. Click on the Create button.
  2. Fill in the provider name and description(optional).
  3. Select the Channel type from the dropdown menu.
  4. Select the Provider from the dropdown menu filtered based on the channel selected.
  5. Insert the token or API key in the Token field. Once created the provider token will be hidden for security reasons. You will have to create a new provider if you forget the token.
  6. Insert the account SID in the Account ID field.
  7. Click on the Save button to create the channel provider.
Note

All the secret fields are encrypted and stored securely. You will not be able to see the secret fields once you save the provider. In case you forget the secret fields, you will need to create a new provider.

Note

After the creation of the channel provider, ToothFairyAI will generate a unique https url that can be used in the webhook configuration of the 3rd party communication platform to listen to incoming messages.

Warning

Channels provider 3rd party communication platforms are not free. You will be charged by the 3rd party communication platforms for using their services. Please check their pricing page for more details.