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Human feedback

The human feedback section allows the Admins and AI engineers roles to review the feedback provided by the users when interacting with the AI Chat agents if the Allow feedback option is enabled in the Agent settings. This section collects all feedback coming from the various chats and displays them in a single place.

Main view

The section shows two separate tabs at the top of the page:

  • Conversational AI
  • Generative AI

This is to better differentiate the feedback provided by the users when interacting with the AI Chat agents and the Content creators.

Filters

Service: The type of feedback that was provided for either a Chat agent or Content creator. Below the full list of options:

  • Multi language
  • Documentation
  • Reasoning
  • Images extraction
  • Charts generation
  • Live data

Additionally ToothFairyAI by default does not show the feedback that has been resolved. The Show resolved checkbox can be ticked to display the resolved feedback as well.

Feedback details

Below the various feedback fields that are displayed in this section:

ID: The unique identifier for the feedback.

Username: The user who provided the feedback.

Feedback: The type feedback provided by the user (Positive or Negative).

Type: The main type of feedback provided by the user.

Sub Type: The sub type of feedback provided by the user.

Comment: Additional info provided by the user to better explain the feedback.

Resolution: Comments field accessible only by the Admins and AI engineers roles to provide a resolution to the feedback provided by the user.

Mark as resolved: Allows the Admins and AI engineers roles to mark the feedback as resolved for better tracking.

Autotune from resolution: When turned on, the feedback resolution will be used to fine-tune the AI model automatically adjusting the conversation based on the feedback provided by the user. This feature is only available for the Conversational AI section

Actions

Go to chat: Hyperlink to the chat where the feedback was provided.

Create a training document: Allows the Admins and AI engineers roles to create a training document based on the feedback provided by the user.

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Only Enterprise workspaces can leverage the fine-tuning feature from human feedback. While Base and Pro can only create the training documents and datasets